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Of the ten airlines that were finned the most by the Swedish consumer complains board from January 1, 2005 to 31 Dec 2010 and the number and proportion of cases in which airlines ignored the Authority's recommendation to fully or partially compensate the customer.
The follow fell most
- Ryaniar: 84 precipitates which 49 were ignored (58.3%)
- Lufthansa: 36 precipitates 11 of which were ignored (30.5%)
- Air France: 44 precipitates which 6 were ignored (13.6%)
- British Airways: 38 precipitates which 4 were ignored (10.5%),
- Al Italia: 45 precipitates which 4 were ignored (8.9%)
- Iberia: 35 precipitates which 1 was ignored (2.9%)
- Norwegian: 43 precipitates which 1 was ignored (2.3%) ,
- KLM 60 precipitates which 1 was ignored (1.7%)
- Sterlin (bankrupt 2008): 38 precipitates which 0 was ignored (0%)
- SAS: 107 precipitates which 0 was ignored (0 %)
Ryanair so big and so strong that it ignores swedish safety recommendationsSunday, 05 February 2012
Budget airline, Ryanair does not care about six out of ten safety features which it is called to take care of by the Swedish Board for Consumer Complaints, an audit report show. The airline does not believe that it need to listen and even follow Swedish authorities' decision about these safety features.
Complaints from customers relating to various counts of expenses caused by either flight cancellations, delays or related have been ignored by Ryanair in what some authorities feel that the airliner is becoming more arrogant and feels that it is too big above the law.
Instances such as those in consumer disputes with Ryanair between 2005 and 2010, in which the Swedish consumer complains organisation, ARN, gave customer all or part of their claims against among other Ryanair, in 84 cases, Ryanair ignored 49 of them, and ARN's recommendations to compensate the consumer was ignored.
This is compensation for delayed or cancelled flights, extra expenses, lost baggage and more, according to a report from Swedish Consumers protection organisation, ARN, published with consumer magazine Råd & Rön (Advice & Findings) blacklist, based on survey in which for the past six months to one year companies failed to meet consumer requirements following the authority ARN's decision for compensation.
“This is extremely serious, it is a betrayal of consumers and it is a scandal for the airline and aviation industry at large,” says Jan Bertoft Secretary General of the Swedish consumers’ protection organisation who published in the finding in the consumer magazine.
Ryanair stands out sharply when it comes to companies that ignore Swedish authorities and don’t care about what the ARN’s decision means. Compare with the airlines that have failed to meet the rules and have been fined in a way the most times between January 1, 2005 and last December 2010, SAS during the period followed all the recommendations to compensate the customer whereas Ryanair has ignored 58 percent of the cases and in 6 out of 10 precipitates.
“We are not interested in what some weird Swedish consumer group thinks,” says communications manager for Ryanair Stephen McNamara to Swedish television program Rapport.
But this not a weird Swedish consumer group. ARN is a Swedish authority ... And why does the authority not follow the of EU law? Continues Stephen McNamara.
For him Swedish authorities do not comply with EU law
“ Ryanair always follow EU laws on passenger rights,” says Stephen McNamara. He feel that there may be conspiracy in the complaints of Ryanair because how come SAS comply in all the rules and then Ryanair is not.
To add to the above, pilots of Ryanair warns that their working conditions are so tough that they can be a hazard to flight safety, still, according to Swedish television.
They posit that the company makes unreasonable demands, which do not ensure security and that can lead to incidents and accidents. The pilots who wish to remain anonymous, says they, for example, have flown even though they were ill.
According to Ryanair, the statement from the pilots are not true.
By Scancomark.se Team
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